Information for Post+ Supporters – Help Center

Becoming a Post+ Supporter

When you find a creator you'd like to subscribe to, click the "Support" or "Show your support" button. There are a few places where these buttons appear.

In blog view (formerly known as peepr) on web:

The blog view for silvercoins. Below the title is a large yellow button that reads: Support. One post is visible below. It's a +Post with an overlay.

On a +Post:

A +Post on web. A gray overlay with black text obscures most of the post and a large black button reads: Show your Support. A +Post in the iOS app. A white overlay obscures most of the post and a large yellow button reads: Show your Support.

And on a creator's profile:

The creator profile for silvercoins on web. It's a dashboard-like feed of all posts from the blog, some of which have the Post+ overlay. The page also features the Post+ perks and several Support buttons.

Before you subscribe, there are couple of things to note:

Subscriptions purchased via the iOS app use Apple Pay and are managed via your Apple ID.
Subscriptions purchased via the Android app use Google Play, and are managed via Google Play subscriptions.
Subscriptions purchased via the web use Stripe and cannot be managed from the iOS or Android app.
Regardless of which platform you use to subscribe, your personal details won't be shared with the creator.

Becoming a Supporter on Web

Click "Support" or "Show your support" to get started. You'll see the creator profile pop out in a blog view:

The blog view of silvercoins on web. Instead of a feed of posts, it shows an About Me section, perks, and tw buttons at the bottom. One reads View +Posts by silvercoins, the other reads Subscribe for $5.99/month.

Here you can view the creator's description and the perks they offer. When you're ready to become a supporter, click "Subscribe." This will open a checkout page:

A checkout page on web. The first section is for the user's billing details, followed by an order review.

Fill in the billing details. When you're done, click the "Pay now" button.

Becoming a Supporter from the App

From the Android App

Find the blog you'd like to support, then tap the "Support" button (if you're looking at the blog) or "Show your Support" button (if you're just looking at one of their posts).

View of the blog silvercoins in the Android app. There's a large yellow button below their blog description that reads: Support.

Tapping "Support" or "Show your Support" will open this pop up:

The same blog view as before, but a pop up has appeared from the bottom of the screen. It reads: Post+ and there's an option at the bottom to subscribe for $5.99/month.

Here you can read more about the creator in the "About" tab. Tap "Perks" to see what special extras they offer to their supporters.

When you're ready to become a supporter, tap the Subscribe button. This will open an in-app purchase pop-up from Google Play. Follow the instructions in the pop up to complete your purchase.

From the iOS App

Find the blog you'd like to support, then tap the "Support" button (if you're looking at the blog) or "Show your Support" button (if you're just looking at one of their posts).

The view of silvercoins in the iOS app. There's a large yellow button that reads: Support. A similar button appears on the one post that's visible below.

Tapping "Support" or "Show your Support" will open this pop up:

The same view of silvercoins in the iOS app, but a pop-up from the bottom of the screen is now overlaying about two-thirds of the screen. There's an About tab and a Perks tab, and at the bottom is the option to subscribe for $5.99/month.

Here you can read more about the creator in the "About" tab. Tap "Perks" to see what special extras they offer to their supporters.

When you're ready to become a supporter, tap the Subscribe button. This will open an in-app purchase pop-up from the App Store. Follow the instructions in the pop up to complete your purchase.

The in-app purchase overlay for silvercoins.

Apple will send a receipt to the email you use for your App Store purchases.

Transaction Issues and Refunds

Difficulty Buying a Subscription

If you're having trouble getting your subscription payment to go through, first check that you've entered your card information correctly.

If your payment still isn't going through, you'll need to try another card or contact your bank or credit card provider.

Fraud

If you believe that someone has fraudulently used your payment information to subscribe to a creator, please contact the payment processor:

If the transaction was made via the iOS app (it'll show up as APPLE.COM/BILL in your bank or credit card statement), contact Apple Support. Tumblr can't assist with transactions made or attempted via the iOS app.

Note: If you purchased the subscription via the iOS app, it can be bundled with other Apple purchases in your bank or credit card statement.

If the transaction was made from web (it'll show up as TUMBLR COM in your bank or credit card statement), contact Tumblr Support.

We also strongly advise contacting your bank or credit card provider.

Refunds

We do not offer refunds for subscriptions. If you're not satisfied with the content a creator is providing, you can cancel your subscription.

Managing Your Post+ Subscriptions

You can view and manage your Post+ subscriptions from your Post+ subscriptions settings.

Note for iOS users: If you purchased a subscription from the iOS app, you'll need to use the iOS app to update your payment method or cancel your subscription. These subscriptions can't be managed from your Post+ settings on web.

Note for Android users: If you purchased a subscription from the Android app, you'll need to use Google Play to update your payment method or cancel your subscription. These subscriptions can't be managed from your Post+ settings on web.

Managing Your Subscriptions from Web

Head to tumblr.com/settings/subscriptions, or click the account icon (), then click "Post+ subscriptions" on the right side of the screen.

The Post+ subscriptions view. It contains the saved payment method and a summary of your inactive and active subscriptions.

This page shows all of your active Post+ subscriptions, your current payment method, how much you're paying each creator, and the next billing date for each creator.

Click the meatballs (●●●) to the right of a creator in the list to open this menu:

A screenshot of a pop up menu with four options: View Profile, Message, Contact support, and Cancel subscription. Cancel subscription is in red while the other options are in black. The background is white.

"View Profile" opens the creator profile, a place where you can view every post from that creator, plus their list of perks.
"Message" opens a conversation with the creator.
"Contact Support" takes you to the Support form.
"Cancel subscription" ends your subscription to that creator blog. Read more about canceling your subscription here.

Managing Your Subscriptions from the Android App

In the Android app, tap the account icon, then tap the gear wheel icon in the top right corner of the screen. Tap "Account settings" in the resulting menu, then tap "Post+ Subscriptions."

You'll see a list of your active subscriptions on one tab, and your inactive subscriptions on the other. You can tap any subscription within the "Tumblr Subscriptions" section to view your options:

Tap "Profile" to view the creator's blog.
Tap "Message" to message them.
Check how much you're being charged per month in the "Plan" section.
Tap "Contact Tumblr Support" to open the Support form and submit a ticket.
Tap "Cancel Post+ Subscription" to stop supporting the creator.

Managing Your Subscriptions from iOS

In the iOS app, tap the account icon, then tap the gear wheel icon in the top right corner of the screen. Tap "General settings" in the resulting menu, then tap "Post+ Subscriptions."

You'll see a list of your active subscriptions on one tab, and your inactive subscriptions on the other.

Updating Your Payment Method

Need to change the card you use for your Post+ subscriptions? On web, click "Update" under "Payment method" in your Post+ subscriptions settings.

Fill out the required fields, then click "Update payment method."

In the Android app, you will need to update the payment method you use for Google Play. You can learn how to do that here.

If you're using the iOS app, you will need to update the payment method you use for your Apple ID. You can learn how to do that here.

Canceling a Subscription

You can cancel a Post+ subscription at any time, for any reason. Your subscription will remain active until the end of your current billing period.

On web, head to your Post+ subscriptions settings, then click the meatballs (●●●) next to the creator you need to unsubscribe from. In the pop-up menu, click "Cancel subscription." A confirmation message will appear. Click "Cancel subscription" to proceed," or "Nevermind" to back out.

In the Android app, tap the account icon, then tap the gear wheel icon in the top right corner of the screen. Next, tap "Account settings," then "Post+ Subscriptions." Under "Tumblr Subscriptions," tap the subscription you'd like to cancel, then tap "Cancel Post+ Subscription." You can also cancel your subscriptions in Google Play by following the instructions here.

On iOS, you'll cancel your subscription from your device settings rather than the Tumblr app.

Open the Settings app.
Tap your name.
Tap "Subscriptions."
Tap the subscription that you want to cancel, then tap "Cancel Subscription."

You can learn more in this help article from Apple.

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